Industria 4.0 y gestión de calidad empresarial

Sandra Patricia Rey Sánchez, Flor De Maria Garivay Torres De Salinas, Johnny Prudencio Jacha Rojas, Jorge Nelson Malpartida Gutiérrez

Producción científica: Contribución a una revistaArtículorevisión exhaustiva

5 Citas (Scopus)


Business quality management faces new challenges and tools in order to develop the necessary processes to remain competitive in the 21st century market. The objective of this work is to reflect on business quality management in Industry 4.0 through a deductive theoretical documentary and / or bibliographic review. The results indicate that quality 4.0 represents the application of various strategies that allow effective decision-making. Organizations must have automated error prevention and diagnosis models. Among the benefits of new technologies, they will be able to minimize the waste of resources, optimize the maintenance and security of their infrastructures, manage the analysis of data in real time for the adequate attention of the client’s needs. It is concluded that a 4.0 quality management will be possible in 4.0 industries that have highly qualified personnel and state-of-the-art technology.

Título traducido de la contribuciónIndustry 4.0 and business quality management
Idioma originalEspañol
Páginas (desde-hasta)289-298
Número de páginas10
PublicaciónRevista Venezolana de Gerencia
EstadoPublicada - 6 ene. 2022

Palabras clave

  • Business quality
  • Fourth industrial revolution
  • Industry 4.0
  • Management 4.0


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